HR departments often have to roll out new procedures in an effort to keep up with new technologies and business conditions. To do so effectively and contribute to the organization’s growth, HR needs to go above and beyond choosing the best HR technology to adopt but also ensure that the shift is carried out smoothly without any disruptions to its -or the company’s- operations.
Unfortunately, only a small amount of HR tech roll-outs are successful. These negative statistics, however, do not reflect the inability of HR to adopt the right technology. Rather, failure in implementing the new –often excellent- technology is a direct result of poor advance planning and rolling out the new technology too quickly.
Being in that small amount of successful roll-outs largely depends on whether employees have been provided with ample time to adjust to and learn the new systems and offering the necessary support which will prevent any decrease in productivity. To achieve this, the following best practices are crucial:
- Open lines of communication with employees: If the transition is to happen smoothly, your team should be able to voice any concerns they may have and provide direct feedback pertaining to the effectiveness of the roll-out.
- Make training and support a priority: To ensure that everyone is at ease with the new tech, HR should provide the necessary training in advance as well as make support ongoing.
- Place employees at the centre of the roll-out: There is a real risk of your people getting lost in translation. Keeping an open mind when it comes to the real problems they may face with new tech integration will not compromise the efficiency of the department. If your people cannot use the tech to streamline their daily tasks, however, disruption is a certainty.
- Investments in new systems should be strategic: In other words, integrating state-of-the-art technology can only help the organization thrive if the new tool can be used advantageously to bring about strategic changes.
- New technologies should be user-friendly: If you are looking for real return on your investment, you need to have employees who remain engaged and are willing to use the new tech. Unfortunately, this will not be the case if the new system is not easy to use.