Industry: 
Information Technology
Region: 
Cyprus

Our client, a Nicosia-based local accounting & advisory firm, seeks to recruit a young candidate as an IT Desktop Support trainee.

We are looking for new graduates who seek to kick-start their IT career, under a watchful guidance of an IT Manager, within a prominent accountancy firm.

Key Responsibilities:

  • Respond to user requests for service, troubleshoot problems and help develop solutions
  • Reformatting both PC’s and laptops
  • Support PC hardware components, desktop operating system software, and application software
  • Perform minor repairs to equipment and arrange for other servicing needs
  • Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors, if necessary
  • Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses, if necessary
  • Record activities, solutions and other responses to request for service
  • Assist in maintaining inventory records and documentation for equipment. This will require basic knowledge of MS Access
  • Contribute to the company's technical documentation and participate in policy, procedure, and standards development
  • Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems
  • Develop and provide user training for basic hardware and software use
  • Maintain open communication and positive working relationship with staff
  • Perform other duties/projects as assigned.

Candidate Profile:

  • University degree in Computer Science or any other related field
  • Exceptional customer service skills
  • Ability to troubleshoot and resolve hardware and software problems
  • Ability to work in a team environment
  • Excellent oral and written communication skills in both English (Essential) and Greek 
  • Ability to work under minimal supervision
  • Ideally some experience with Windows 7/10 in a technical support environment 
  • Ideally some experience supporting recent versions of Microsoft Office Applications, including 2013 and 2016
  • Experience with networking technologies and printer support is preferred
  • Awareness of PC hardware components, desktop operating system software, and application software 
  • Awareness of PC industry’s current and emerging technology trends and direction, as well as a keen interest in computer based information systems and technology 
  • Ability to research and understand technical documentation
  • Understanding of how to apply various technical resources 
  • Ability to perform tasks such as operating systems and application software installations and upgrades, as well as virus protection and eradication
  • Maintain friendly but professional service throughout all tasks undertaken
Expire on: 
Wednesday, 16 August 2017